Lombok Hospitals, Medical Care and Travel Insurance Guide

Information as of August 2026. If you get sick or hurt on Lombok and don’t know who to call, where to go and how you’ll pay, even a minor problem can feel worrying. This guide covers emergency numbers and the main medical facilities, first steps after a diving accident (decompression sickness), and how travel insurance and credit-card insurance actually work. Our basic overview of the whole island is in the Lombok complete guide.

Emergency numbers to save first

Phone numbers and the areas covered by 112 can change. Recheck each organisation’s official website just before you travel.

If you feel unwell, what should you do first?

Mild fever, diarrhoea or small cuts can usually be handled at a clinic (Klinik) or pharmacy (Apotek) near where you are staying. If you have a persistent high fever, feel confused or faint, or have a broken bone or a large wound, go to a hospital in Mataram without hesitating. For serious cases such as breathing difficulty, heavy bleeding or loss of consciousness, you would first receive emergency care locally, and then medical evacuation to Bali or Singapore may be considered.

If you aren’t sure what to do, we recommend calling your travel insurer’s assistance desk first. Many insurers help choose the hospital and even coordinate payment.

Main hospitals and clinics in Mataram

Almost all of Lombok’s core medical facilities are in the provincial capital, Mataram. From Sekotong or Kuta Lombok, Mataram is where you head.

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Hospital	Type and location	Guide to foreign-patient support	Best for
RSUD Kota Mataram (city hospital)	Public / Jl. Bung Karno No.3, Mataram (TEL 0370-640774)	Its website describes hyperbaric oxygen therapy (RUBT) and publishes a fee table for divers	Recompression treatment after a diving accident
Siloam Hospitals Mataram	Private general hospital / Mataram city. Formerly “RS Grha Ultima Medika Mataram”	A national chain with many departments, and reported to be easy for English speakers	Specialist care and treatment of moderate or worse conditions
RSUD Provinsi NTB (provincial general hospital)	Public, the province’s main hospital / Mataram	No dedicated desk for foreign patients has been published	Referral for serious cases and specialist treatment
Harapan Keluarga Hospital	Private hospital / Jl. Ahmad Yani, Mataram	Sometimes named as a hospital that accepts foreign travellers	General care for sudden illness and accidents
RS Risa Sentra Medika	Private hospital / Mataram city	The extent of English support has not been published	General care

* Based on each hospital’s official website and official information (as of August 2026). Addresses, departments and languages supported can change.

Addresses, departments and languages supported do change. Before you go, check the hospital’s website or social media, or ask your insurer’s assistance desk to name the hospital for you. When ordering a taxi, Siloam Hospitals Mataram may be understood better by its old name, “Grha Ultima Medika”.

On the Bali side, BIMC Hospital (Kuta / Nusa Dua) and Kasih Ibu General Hospital (Denpasar) advertise services for international patients.

When to use a clinic and when to use a hospital

• Public health centre (Puskesmas): primary care for local residents. Fees are low, but don’t expect foreign-language support or much equipment
• Private clinic (Klinik): found in tourist areas such as Kuta Lombok and Senggigi, handling minor illness, simple treatment and prescriptions. English is often spoken
• Hospital (RS = Rumah Sakit): inpatient beds, X-ray and CT equipment and specialist doctors are mostly in Mataram. For a broken bone, a persistent fever or a deep wound, go to a hospital rather than a clinic

Rural areas such as Sekotong and the Gili Islands have almost no facilities in between a clinic and a hospital. It comes down to a two-step decision: ask your hotel staff about a nearby health post for minor problems, and go to a hospital in Mataram for anything more.

How to think about consultation and hospital fees

Medical costs in Indonesia vary widely depending on whether the hospital is public or private, the room class and the treatment. “Typical prices” found online are often far from actual hospital fee tables, so this article quotes only figures that are published officially.

For example, RSUD Kota Mataram publishes its hyperbaric oxygen therapy rates on its official website. The basic treatment is Rp231,000 (about US$13), a 5-session package is Rp1,097,250 (about US$62), and the diver/swimmer treatment (equivalent to US Navy Table 5) is Rp519,750 to Rp2,955,391 (about US$29 to US$166). US dollar figures use an approximate rate of US$1 ≈ Rp17,800 (September 2026). Check the actual rate on Bank Indonesia’s published figures.

For outpatient consultation and inpatient fees, the most reliable approach is to get a quote from the hospital’s counter or its official fee page before you go. Public hospitals (RSUD) use a fee structure built around BPJS, Indonesia’s national health insurance, so self-paying foreign patients may be treated differently. Always confirm payment terms, including amounts, at the counter.

Paying: whether the hospital offers cashless billing matters most

This is the point we most want you to take from this article. At Indonesian hospitals, unless there is a prior direct-billing (cashless) arrangement between your insurer and the hospital, you are basically asked to pay a deposit before treatment. The amount varies greatly with the hospital and condition: several hundred thousand rupiah (tens of US dollars) at outpatient level, and millions to tens of millions of rupiah (from around US$100 up to a few thousand) when a hospital stay or surgery is involved.

Without cashless billing, you pay the whole amount yourself first, then claim it back from your insurer after you get home. Don’t skip this check before you travel.

Figure: Whether the hospital offers cashless billing matters most

What a pharmacy (Apotek) sells and what needs a prescription

Pharmacies called “Apotek” are scattered through tourist areas such as Mataram, Kuta Lombok and Senggigi, and the national chain Kimia Farma also operates stores.

• Available without a prescription: fever and pain relievers (paracetamol = acetaminophen), oral rehydration salts (Oralit), antacids, antihistamines, and first-aid items such as antiseptic and plasters
• Prescription (resep dokter) required: antibiotics, strong painkillers, and heart, circulatory and psychiatric medicines. Officially, a doctor’s prescription is mandatory

Rural areas such as Sekotong have almost no pharmacies at all, so it’s safest to buy your medicines in Mataram or Kuta Lombok before you move on.

Medicines to bring from home

• Your regular medicines (an English copy of the instructions makes it easier to explain at customs or a consultation)
• For fever and pain relief, bring a paracetamol (acetaminophen) product. If you only have NSAIDs such as loxoprofen or ibuprofen, assume there will be times you can’t use them when you have a fever
• Anti-diarrhoea medicine and probiotics or gut-settling medicine (changes in food and water can upset your stomach)
• Motion-sickness tablets (many trips here involve boats)
• Insect repellent (containing DEET or icaridin)
• Sunscreen and after-sun lotion
• Oral rehydration salts, plasters and antiseptic

Medical evacuation for serious cases: to Bali or Singapore

Serious conditions that Mataram’s hospitals can’t handle (major trauma, severe decompression sickness, a condition needing intensive care) may lead to evacuation to a hospital in Denpasar, Bali, and if necessary to Singapore. Transport options are considered in order of “fastest and under medical supervision”.

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Transport	From and to	Rough travel time	Suited to
Scheduled flight (aircraft)	Praya Airport (Lombok International Airport) → Denpasar Airport	Flight time is roughly 30 minutes	Cases that can travel seated and need minimal oxygen and monitoring. Whether a medical escort can travel must be confirmed in advance with the airline
Air ambulance	Praya Airport and others → Denpasar / Singapore	A few hours to half a day or more, including arrangements	Serious cases needing intensive care or continuous oxygen. Arranged through your insurer
Fast boat + road	Lembar / Bangsal etc. → east Bali → Denpasar	Can take nearly half a day including transfers	Only for minor conditions where the patient can travel alone. Waves and vibration and no medical equipment make it unsuitable for serious cases

* Guide figures based on general travel information (as of August 2026). Whether each option is possible must be confirmed with the airline and your insurer.

Figure: Medical evacuation for serious cases | 3 options

With decompression sickness, symptoms can worsen as the cabin pressure altitude rises in an aircraft. If air evacuation is used, always follow the instructions of the doctor and your insurer, including whether low-altitude flight is possible.

The cost of chartering a dedicated medical evacuation aircraft varies greatly with distance, equipment and whether medical staff travel, and is not an amount an individual can produce on the spot. Treat travel insurance that covers not only “treatment costs” but also “rescue and medical evacuation costs” as practically essential.

Travel insurance versus credit-card insurance

The thinking that “my credit card includes travel insurance, so I’m fine” has three traps.

If you plan to dive or snorkel, also check whether marine sports and decompression sickness treatment are covered (and not excluded). Specialist dive insurance such as DAN (Divers Alert Network) is also an option. Our Lombok snorkeling and diving guide covers sea activities in general.

Common illnesses and injuries on Lombok

• Dengue fever: a mosquito-borne infection marked by high fever, joint pain and rash. According to the CDC, the Aedes mosquitoes that spread it bite mostly in the early morning and late afternoon, so repellent (DEET or icaridin) and long sleeves during the day are the core precautions. Puddles and water storage containers at accommodation can also be breeding sites. Because the precaution times differ from malaria-carrying mosquitoes, which bite at night, a mosquito net alone is not enough. For fever, use paracetamol, and avoid NSAIDs such as ibuprofen and aspirin because they raise bleeding risk
• Food poisoning and diarrhoea: often caused by tap water, ice and undercooked food, and very common among travellers. The basic precautions are to carry gut-settling and anti-diarrhoea medicine and to always choose bottled water
• Sunstroke and heat illness: strong direct sun combined with high humidity makes you easily unwell unless you drink often and take breaks

First aid for injuries from marine life and coral

“Rinse any sea injury with fresh water” is wrong. According to guidance from DAN (Divers Alert Network), the response depends on the type of injury.

• Coral cuts and scrapes: wash thoroughly with soap and water, then flush with plenty of water. Leftover coral fragments or sand make infection likely, so it’s important not to leave any foreign material. Then disinfect and cover with a clean dressing. If redness, swelling, heat or pus appears, see a doctor right away
• Sea urchin spines: carefully remove any visible spines. Digging into the skin to look for them can break the spines and make things worse, so avoid it. Soaking in hot water that won’t scald (around 43 to 45°C) is said to ease the pain. See a medical facility for deeply embedded spines or stings near a joint
• Jellyfish stings: pouring fresh water or rubbing can make the stinging cells fire and worsen the sting. Until you have a decontamination product, rinse with seawater. If a box jellyfish is suspected, pour on plenty of vinegar and wait for medical help to arrive

In tropical seas infection progresses quickly in all of these, so it’s also reassuring to check your tetanus vaccination history.

Rabies risk and what to do if an animal bites you

Much of Indonesia is a rabies-endemic area, but for Lombok the livestock and animal health office of West Nusa Tenggara (NTB) states that there are no rabies outbreaks (“bebas rabies”). The rabies bite cases reported in the province in 2026 were concentrated on the Sumbawa side of NTB (Sumbawa, Bima, Dompu), and Lombok was reported to have zero.

However, being a rabies-free area does not mean it’s safe to do nothing. In a rabies-free area, stocks of rabies vaccine and immunoglobulin may be limited, which actually makes the first response after a bite harder. The risk from a stray dog bite itself (bacterial infection, tetanus) also remains. If you are bitten or scratched by an animal, respond as follows.

1. Wash the wound thoroughly with soap and running water for at least 15 minutes
2. Don’t wait and see. See a medical facility as soon as you can
3. Follow the doctor’s judgment on whether you need rabies vaccine (and immunoglobulin if necessary). If it isn’t available on the island, you may need to get it in Bali or Jakarta
4. Don’t stitch the wound, and ask about tetanus prevention too

Diving accidents and decompression sickness

With decompression sickness (DCS), the first response greatly affects the outcome. DAN says the most important thing to do at the scene is “give the highest concentration of oxygen you can”. Don’t rush to arrange transport and put oxygen second.

Figure: What to do if decompression sickness is suspected

Boarding an aircraft after symptoms appear raises the cabin pressure altitude and can make symptoms worse. Don’t board a flight on your own judgment; ask a doctor.

Recompression (hyperbaric oxygen) facilities around Lombok

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Facility	Location	Guide from the Gili Islands (Bangsal)	Notes
RSUD Kab. Lombok Utara	Jl. Tioq Tata Tunaq, Tanjung (TEL +62 878-1550-0773)	About 30 to 45 minutes by road	Its website describes a hyperbaric oxygen therapy room (RUBT). Operating days are published as Monday to Saturday
RSUD Kota Mataram	Jl. Bung Karno No.3, Mataram (TEL 0370-640774)	About 60 to 90 minutes by road	Its website publishes rates for divers (equivalent to US Navy Table 5)
Harapan Keluarga Hospital / RSUD Provinsi NTB	Mataram city	About 60 to 90 minutes by road	Sometimes named as places to go for decompression sickness
Kasih Ibu Hospital (HDMC)	Bali	A few hours by air and sea	Has a hyperbaric and diving medicine centre

* Based on each facility’s official website (as of August 2026). Always confirm by phone whether a chamber is operating and can accept you.

Chamber operating status, whether a hyperbaric physician is on duty, and whether they can accept you change from day to day. Always confirm by phone before deciding where to go. If you plan to dive, ask the dive shop or instructor beforehand about the “nearest recompression facility and how to contact it” and whether there is an oxygen kit on the boat, and consider dive insurance (such as DAN).

The reality if you fall ill in a rural area such as Sekotong

Sekotong is in southwest Lombok, and route searches on a map show about 40 km and 40 minutes to 1 hour to central Mataram. That is the figure for a smooth run, though. In practice road conditions, night, rain, and careful driving with luggage or a patient stretch it, so it’s realistic to allow 1 to 2 hours. If you’re staying at the far end of Sekotong Bay (towards Pelangan), it takes even longer.

• With no large hospital or clinic nearby, first talk to your accommodation’s staff and secure transport (a car, or in some cases a boat)
• Save your insurer’s assistance desk number and hospital phone numbers on paper and on your phone before you leave
• If symptoms are serious, you may need to decide to head straight for a hospital in Mataram rather than being held up at a small clinic on the way

For safety and precautions across the area, please also see our Lombok safety guide.

Things to keep in mind, and the downsides

• Rural areas have limited medical facilities. In places such as Sekotong and the Gili Islands, plan your activities on the assumption that no facility able to give specialist treatment is nearby
• If cashless billing isn’t available, you’ll have to pay a large sum up front. Unless you have cash or spare credit-card room ready, treatment itself could be delayed
• Don’t count on English everywhere. Of the hospitals here, only Siloam Hospitals Mataram is described as easy for English speakers, and the extent of English support at others has not been published. Use a translation app and your insurer’s assistance desk actively
• Don’t assume a recompression chamber will be there for you. Even when the equipment exists, its operating status and whether it can accept you change from day to day, so check before you dive
• Even with insurance, a missed “purchase-activated” condition or low cover limits can leave you effectively uncovered. Reread your policy before you leave

Sources

• RSUD Kota Mataram: hyperbaric oxygen (chamber) information and rates (official)
• RSUD Kab. Lombok Utara: hyperbaric oxygen therapy room (official)
• RSUD Provinsi NTB: West Nusa Tenggara provincial general hospital (official)
• RS Harapan Keluarga Mataram (official)
• RS Risa Sentra Medika (official)
• Siloam Hospitals Mataram (official)
• Kasih Ibu Hospital Hyperbaric & Diving Medicine Centre (official)
• Divers Alert Network: Treating Decompression Sickness (first aid for decompression sickness, DAN emergency hotline)
• Divers Alert Network: Hazardous Marine Life Injuries (first aid for jellyfish, sea urchin and coral injuries)
• CDC Yellow Book: Dengue (choice of fever medicine, mosquito activity times)
• Dinas Peternakan & Kesehatan Hewan NTB (NTB Livestock and Animal Health Office)
• SUARA NTB: rabies cases in NTB in 2026 (none on Lombok, concentrated on Sumbawa)
• Call Center 112 (Ministry of Communication and Digital Affairs, official information on the integrated emergency number)
• Bank Indonesia exchange rate information (basis for the currency conversions)
• BIMC Hospital Bali: explainer on medical evacuation (official)